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Organisational design elements and competencies for optimising the expertise of knowledge workers in a shared services centre
Organisational design elements and competencies expertise of knowledge workers a shared services centre
2012/10/17
Organisations are still structured according to the Industrial Age control model that restricts optimising the expertise of knowledge workers.
Due to a renewed emphasis on outcomes, business professors are expected to be more actively engaged in the assessment of knowledge and skills. The purpose of this paper is to assist in this endeavor b...
OPERATIONAL COMMUNICATIONS:THE KNOWLEDGE YOU NEED
OPERATIONAL COMMUNICATIONS THE KNOWLEDGE
2009/10/19
In June 2000 at the time of the first ITU Symposium on e-Education, I explained how the ‘Master of Communications Management’ could be perceived as a true differentiator. Thanks to the Universities of...
Learning to Lead: knowledge as a success factor on liberalised markets
knowledge success factor liberalised markets
2009/9/23
The present paper explores the competitive role of knowledge culture on recently
liberalised markets, on the basis of an empirical study conducted at Swiss Post,
Switzerland's erstwhile monopoli...
ue to a renewed emphasis on outcomes, business professors are expected to be more actively
engaged in the assessment of knowledge and skills. The purpose of this paper is to assist in this
endeavo...
One of the characteristics of knowledge workers is their high level of mobility. The cost of labour turnover of these key resources is high in both financial and non financial terms. There is thus a n...